Tag: tickets

How NOT to Tour the UN Building: Tripping through New York City Part Three

Many cities tempt the historian or patriot or citizen within you. New York City is an international destination which invites residents of the world to peek inside the headquarters of the United Nations.

As you approach the complex, the semi-circle of diverse flags flap and sway in the constant stream of cabs, commercial and private vehicles and dignitary transports sporting a single flag.

How many countries can you identify by their flags (without the help of an outside source)? My own knowledge was tested and fell short.

Touring the UN Headquarters requires a ticket. Tickets are available online ($20 plus a $4 processing fee).

Most people assume purchasing tickets in advance simplifies the process. One less line to wait in at the point of interest. Right?

Wrong.

And in the spirit of bureaucratic failure everywhere, the United Nations makes purchasing tickets simple but understanding the process for admission complex.

Our Non-tour

Mr. Native NewYorker planned a complex itinerary for our five-day visit to the city (and we were beyond thankful he did this). He purchased tickets online and in advance for the Empire State Building and the UN Building. In fact these were the ONLY tickets he purchased in advance.

The Empire State tour went off without a problem. The UN? Anything associated with the government should have been suspect, I guess.

Unique tiling make sweltering on the various subway platforms bearable

The morning of our scheduled and pre-paid tour, we rode the subway to a station a few blocks away. Our guide works in a building not far from the world peace organization, so he showed us his office and introduced us to his co-workers. When we finished that, we had more than an hour until our tour time and were only a few blocks away.

No problem. There are plenty of things to see in New York City.

The walk toward the UN Headquarters takes you past several embassies and a number of international hotels. Cars flying foreign flags and black SUV’s with even blacker windows swept past on the street.

A guarded entrance at one end is clearly marked for delegates. The passes we had told us the cross street where we could find our entrance, which was also guarded. We hadn’t expected less.

As we walked, we quizzed each other about the different flags. Some we knew easily. Several we speculated about. Mostly we felt under-educated about these symbolic representations of diverse cultures who understood the importance of working together in our ever-shrinking global community.

That’s when a group of tourists rushed away from the marked visitor’s entrance.

As we speculated about our own passes, a man crossed the street and informed us, “You have to get actual tickets from the office over there.” He pointed to a nondescript brick building with large blue signs screwed to a few of its walls. “Only one of your group has to check in.”

Ah, check-in. No problem. We still had nearly twenty minutes until our tour time.

Except the line wrapped around the block. And a person about twenty individuals back had a 10:15 tour time and had been standing in line since that time.

A sign we had to search out said people who purchased tickets and had assigned tour times should move to the head of the line. Except…the number of people who fit this bill stretched nearly to the corner.

In the fifteen minutes we searched for a way to make our tour appointment, exactly TWO people emerged from the building with tickets in hand (and ID bracelets for all members of their groups). If the line moved, I didn’t notice.

And the guard at the door was both unsympathetic and unwavering.

Our prepaid tickets might have funded his paycheck, but he wasn’t moved by our plight.

Advice for the UN Website Designers

Our native guide was furious, but that didn’t stop him from wadding up the worthless paper our non-tickets were printed on and dropping them into the nearest trash can.

Nor did it get us inside the United Nations Headquarters.

We have a little advice for whoever decided to join the digital age and pre-sell “tickets” for this tourist stop.

  1. If you sell vouchers for actual tickets, this should be clearly stated on the non-tickets
  2. Important information, such as arriving an hour before your tour time and the process for redeeming vouchers for tickets should be in bold print at the top of the vouchers
  3. An address and a name for the office where you need to report should be included (rather than the vague cross-streets and “across from the entrance” verbiage used on our worthless non-tickets)
  4. Lines for redeeming vouchers should be clearly marked at the ticketing office
  5. In fact, an external booth clearly marked “Redeem your tour vouchers here” would be expedient (and yes, you can take pictures there and tie it into criminal databases; even Disneyland uses cameras at their entrance now)
  6. A helpful person should man the doorway

Seriously, the world is a disappointing place. The UN is a symbol of hope. Attempting to tour it should not provoke native New Yorkers toward violence.

An iPhone camera is NOT equipped for the scope of the UN flags

These small steps would smooth the process and alleviate the influx of frustrated people who paid money to support world peace only to be shoved toward an emotional outburst that could lead to something quite contrary.

This Doesn’t Have to Happen to You

It isn’t impossible to find the office – IF you know you need to look for it.

The most frustrating part for us was that we were early enough to have made our tour. We bought coffee and traversed the opposite side of the street on the end away from the entrance looking for the perfect photo spot to get a shot of as many flags as possible.

Then we went to find the entrance. And learned the passes we had paid for didn’t admit us.

And the line we needed to stand in moved slower than sleeping slugs and included people with tour reservations for 45 minutes earlier than ours (and they wouldn’t be able to go back in time to make that appointment).

Things you need to know if you want to tour the UN:

  • Read the fine print
  • Arrive an hour early (this is in the fine print)
  • Have identification and your tickets ready
  • Find the not-so-clearly-marked Visitor’s Information Center (it’s across the street from the Visitor’s entrance but is in a plain and not well-marked office).
  • Plan to stand in line to get “actual” tickets for your scheduled tour time

Everyone deserves to see the headquarters of this organization with a mission for world peace.

Have you been to the UN Headquarters? What was the best part of the tour? Share your recommendations in the comments.

Four Things Disneyland Needs to Know about Lines

Unlike some couples who have cake and punch with friends, my husband and I headed to a couple theme parks for our wedding anniversary. Normally, I’m not even a fan of theme parks, but since the man offered…who am I to turn away a free trip to Anaheim?

Thursday, we went to Downtown Disney. It was early afternoon and there was basically no line through the check-point. You know, where they search your bags and then direct you through a metal detector? That’s the kind of country we live in *shakes head sadly*

The wonderful world of Harry Potter beckoned on Friday. At Universal Studios, they wrap the entrance line through those chains and ropes (like all the rides do), and you never actually stop moving. So even though it was a huge crowd, we didn’t wait too long to get into the park.

Disneyland on Saturday? It was a nightmare.

The line(s) stretched back to the main street and buses kept dropping people off. There was no clear direction for people, although Disney employees did come out and try to direct people into “people with bags” and “people without bags.”

If my husband, who had no bag, had left me, he probably could have ridden two rides before I ever got through the metal detectors. But he didn’t leave me to survive the disorganization alone.

The mayhem flabbergasted me. It’s not like Disney is new to crowds. Or long lines. How can they have such confusion in a process that Universal streamlined with a few ropes and chains?

Here’s my advice to Disneyland:

  1. Visit Universal Studios when the park first opens. Notice how they have 25 metal detectors spread across the plaza in front of their admissions gate.
  2. Invest in more metal detectors. It’s not like they don’t make enough cash to ease the lineup in this way ($200 for admission, $35 for a t-shirt, $20 for lunch).
  3. Paint some lanes on the ground. Okay, this might look tacky in the Google Earth shots, but when hoards of people circumvented the obvious line, I was thankful we were at the “happiest place on Earth.” Some patrons weren’t impressed with the line-cutters.
  4. Send more employees to direct the flow and organize lines.

We waited close to an hour just to get our bags searched. About the time we got to the front, they were waving people around the metal detector. Get your bags searched, but skip that next step.

If they’re seriously concerned about safety, this felt like a bad move. Someone planning to make the news by terrorizing the Happiest Place on Earth could easily work this system into their nefarious plans.

Once we were waved along without going through the red light/green light gate, we waited another fifteen or twenty minutes for entrance through the turnstiles. At least there were obvious lines here.

Now that Disney is taking photos of every ticket holder and printing out tickets that correspond with that image on their ticket readers, it takes a little longer to get through the gate. I hope that’s helping them catch people who are trying to avoid paying the exorbitant admission price.

Because it certainly isn’t smoothing the admission process.

Disney knows how to line people up so they can fit the most people in the least amount of space and trick them into believing the line is moving right along (regardless of signs warning the wait is 45 or 60 minutes). It’s time they applied that experiential know-how at the front gate.

What other tips might speed things along? Have you had a similar experience at Disney?